Shipping and Returns Policy
SHIPPING AND DELIVERY
When will my order be shipped?
We will send your order within 3 business days of placing your order, with Sendle Couriers. Expected domestic delivery time is between 1 - 8 days.
How much does shipping cost?
$10 - Flat Rate standard shipping within Australia
$15 - Express Shipping within Australia
Free shipping over $150 within Australia.
Do you ship internationally?
Yes, we do! Shipping costs will be calculated at the point of checkout.
All our international orders are posted via a courier. Your order will be sent via the courier within 1-3 days of receipt of your order (excluding weekends). Exact timing is largely dependent on the next available courier.
Delivery Time
Regular Parcel Post (Sendle): 2 - 8 business days within Australia.
Express Parcel Post (Sendle): 1-4 days within Australia.
Please note, SOUNDHERO is not responsible for any delays or missing parcels once within the Sendle courier system. We are also not responsible for incorrect address details that have been entered at the time of purchase.
REFUNDS AND RETURNS
We offer a full refund within 7 days of delivery where the item is unused and in the same condition that you received it (including original packaging), with a proof of purchase.
Please email askus@soundhero.com.au to start the return process. Please include images/video and if your return is accepted, we will provide further details on where to return the package. You will be responsible for any postage costs associated with the return.
We test every alarm prior to shipping to ensure the product is up to our standards, before it gets to you. In the rare event that the product no longer works by the time you receive it, please email askus@soundhero.com.au to discuss the fault, with the view to either replace or refund, where the issue is deemed to be a manufacturing fault.
If the parcel has been damaged during transit, this will then be the responsibility of Sendle and any claims will need to be managed directly through them.